SHIPPING POLICY
SHIPPING POLICY
Standard Delivery:
Orders arrive within 7-10 business days (excluding holidays and Sundays) for most areas.
For remote locations, delivery via India Post Book/Speed Post/Parcel may take 1-2 weeks.
You'll receive an order confirmation email and a separate tracking email once your order ships.
Orders may arrive in one or multiple boxes, delivered at different times.
Shipping Costs:
Domestic shipping costs are automatically calculated at checkout based on order value and
location.
If additional charges apply, they'll be added to your order before approval.
For international shipping, costs will be communicated separately via email.
Key Takeaways:
We prioritize fast and secure delivery in the best condition.
Most orders arrive within 7-10 business days (longer for remote areas).
You'll receive email updates and tracking information.
Orders may arrive in multiple packages delivered at different times.
Domestic shipping costs are automatically calculated, international costs are provided upon
request.
CASH ON DELIVERY POLICY
COD Availability:
We offer Cash on Delivery (COD) payments for major pin codes across India, as we ship through courier companies.
Minimum Order Amount:
The minimum acceptable amount for a COD order is Rs. 400, which includes taxes and shipping charges.
COD is not available for orders below Rs. 400, including taxes and shipping charges.
Maximum Order Amount:
The maximum acceptable amount for a COD order is Rs. 2000.
COD orders exceeding Rs. 2000 will not be entertained and will be canceled.
Tiered Pricing for COD Orders:
An additional charge of Rs. 50 is applicable for COD orders falling within the Rs. 500 to Rs.
1000 range, inclusive of taxes and shipping charges.
COD is free for orders exceeding Rs. 1000.
Agarbatti-Specific Information:
Recognizing the unique considerations for agarbatti products, we prioritize a smooth transaction.
In the event that a delivery associate demands additional payment, customers are encouraged to report the issue, including the associate's name, to info@ganrayenterprises.com for swift resolution and assistance.
CANCELLATION POLICY
Cancellation Process:
Customers have the option to cancel their transaction by sending an email to info@ganrayenterprises.com at any point before the product has been shipped.
Cancellation Limitation:
It is important to note that once an order has left our facility, cancellation is not possible.
Procedure for Cancelling Before Shipment:
To initiate a cancellation before the product has been shipped, customers are required to send an email to info@ganrayenterprises.com. The cancellation request will be processed promptly.
At Ganray Enterprises, we aim to provide a seamless and customer-friendly cancellation process. Please be aware that once the product has been shipped, cancellation requests cannot be accommodated.
NO RETURN POLICY
Policy Overview:
Our company strictly adheres to a no-return and no-exchange policy for all items.
Exceptions for Damaged Products:
The only exception to this policy is for damaged products. In the event that the product delivered by us is damaged, an exchange can be facilitated.
Procedure for Damaged Products:
Customers seeking redressal for damaged products are required to contact our customer service at care@hemincense.com within 72 hours of the product being delivered.